Procedure:

1. In pairs, click on the given links below, read and comprehend the information given.
2. Discuss the meaning of cause, direct cause, contributing cause and root cause.
3. Discuss the Cause Effect Diagram.
4. Discuss three types of corrective action.
5. State key points of your shared reading.
6. Share your understanding with the whole group.

Resources:

1. root cause analysis
2. RCCA
3. RCA_lindley
4. http://www.isixsigma.com/tools-templates/cause-effect/determine-root-cause-5-whys/
5. http://www.institute.nhs.uk/creativity_tools/creativity_tools/identifying_problems_-_root_cause_analysis_using5_whys.html
6. sinking of titanic
7. examples of CA

Procedure:

1. Based on the following example, role play investigating the five (5) Whys technique.
2. Example: The Netbook Laptop