Strengthening Internal Audit
Famous Quotes
Quality in a product or service is not what the
supplier puts in. It is what the customer gets out and is willing to pay
for. A product is not quality because it is hard to make and costs a
lot of money, as manufacturers typically believe. This is incompetence.
Customers pay only for what is of use to them and gives them value.
Nothing else constitutes quality.
LeGan